Dell Computer Corporation has decided to outsource its technical support to India. I like Dell. They are more expensive than other computers out there but they will custom build the computer you want, and the quality is better than most. But more than anything else, I liked the fact that I could pick up the phone and talk to them if I had a problem. Sometime since I purchased this newest baby a little under two years ago and about six months ago, Dell decided to move most of its technical support services to New Delhi, India. Every time I call them, the communication is very difficult. Number one, its just hard to understand what they are saying most of the time. and number two, they aren't over here in America, so I notice that no matter what I call them for, sure as hell, within five minutes they are telling me that “Mr. Fishy, we are going to have to reformat your hard drive. Do you have your install discs available?” I'm like, “You're what? You’re not going to reformat my hard drive. Are you high or something?” “Pardon me Mr. Fishy?” “Listen man, please stop with your re-format your hard drive talk and lets fix this problem. O.K.? If you cannot fix it, then I totally understand. Please just tell me that and lets talk to someone who can fix it... like someone in America... but no you're not going to delete everything off of my system just because you cannot get the wireless to work all of a sudden, unless you plan on coming here yourself and re-installing everything for me. and let me tell you, there's a lot installed on my system so be prepared to stay for a while.” sure enough, eventually they come back and find a way to solve the issue, or they get someone on the phone who can, and its always usually something pretty simple. Just goes to show.   

Another problem is that you cannot just chat with the Indians about your issue. They just don't chat. Over here in the states you find a tech support person on the phone, you describe your problem, they look it up, they share with you their own experience with this issue, you share with them things that you know, you learn some, they learn some, and between the two of you, the problem is solved in no time flat. With the Indian tech support people, there is no chatting. They are like robots. They don't have any experience with what you are calling them about. they probably have been on the job for less than a week. they can’t talk to you about it because they don't know anything about it. They have to look everything up in their manual. Its just crazy. its not the kind of tech support we are used to here in the states.